Privacy Policy

Information We Collect

We collect various types of information to provide and improve our Services:

Personal Information

When you create an account or use our Services, we may collect personal information such as:

• Full name
• Email address
• Phone number
• Date of birth
• Government-issued identification documents (passport, driver's license, national ID)
• Residential address
• Employment information
• Tax identification number

Financial Information

To provide our financial services, we collect and process financial information including:

• Bank account details
• Payment card information
• Transaction history
• Account balances
• Credit history
• Income and employment verification documents

Technical and Usage Information

We automatically collect information about your device and usage patterns when you access our Services:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent
• Referral sources
• Clickstream data and interactions with our platform

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our Services
• To process transactions and send transaction confirmations
• To verify your identity and prevent fraud
• To improve our products and services based on user feedback and behavior
• To communicate with you about your account, updates, and customer support
• To comply with legal and regulatory requirements
• To detect, prevent, and address technical issues and security vulnerabilities
• To personalize your experience and deliver relevant content and offers

Sharing of Your Information

We do not sell your personal information. We may share your information with:

• Service providers who perform services on our behalf (e.g., payment processing, data analysis, customer support, IT services)
• Financial institutions and payment networks necessary to process transactions
• Legal and regulatory authorities when required by law or to protect our rights
• Affiliates and subsidiaries within our corporate group
• Business partners when you use integrated services or participate in joint promotions

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• End-to-end encryption for data transmission
• Advanced encryption of stored data
• Multi-factor authentication options
• Regular security audits and penetration testing
• Strict access controls and employee training
• Secure data centers with physical security measures

Despite our efforts, no security system is impenetrable. We cannot guarantee the absolute security of your information, but we are committed to continuously improving our security measures.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The type of service provided and your relationship with us
• Legal and regulatory requirements
• Potential liability associated with the information
• Our legitimate business interests

After the retention period expires, we securely delete or anonymize your personal information.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Right to access your personal information
• Right to correct inaccurate information
• Right to request deletion of your data
• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent (where applicable)

How to Exercise Your Rights

To exercise your rights, please contact us using the information provided in the Contact Us section below. We will respond to your request in accordance with applicable law.

International Data Transfers

As a global company, we may transfer your personal information to countries other than your country of residence. When we do so, we ensure appropriate safeguards are in place to protect your data, such as:

• Standard Contractual Clauses approved by data protection authorities
• Binding Corporate Rules
• Other mechanisms permitted by applicable data protection laws

We maintain records of all international data transfers and ensure compliance with cross-border data transfer regulations in all jurisdictions where we operate.

Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Material changes to this Privacy Policy will be communicated through prominent notices on our website, email notifications, or other appropriate means.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@iflexfinance.com

Address: iFlex Financial Technology Limited, 123 Financial District, London, UK

For data protection inquiries, you may also contact our Data Protection Officer at dpo@iflexfinance.com.