Our dedicated support team is available 24/7 to assist you with any questions or issues.
Find answers to the most common questions about our products and services.
Creating an iFlexOne Wallet account is simple. Download the iFlexFinance app from the App Store or Google Play, open the app, and follow the registration process. You'll need to provide your email address, create a password, and verify your identity with a government-issued ID.
iFlexOne Wallet uses military-grade security protocols including end-to-end encryption, biometric authentication (fingerprint or face recognition), two-factor authentication, and continuous monitoring for suspicious activity. All sensitive data is encrypted both in transit and at rest.
If you forget your password, use the 'Forgot Password' option on the login screen. You'll need to verify your identity through email or SMS, and then create a new password. For additional security, you may also need to answer your security questions or provide additional verification.
Our international transfer fees vary based on the destination country, transfer amount, and currency. Generally, fees range from 1-3% of the transfer amount with competitive exchange rates. You can see the exact fee and exchange rate before confirming any transfer in the app.
Most transfers are processed instantly, especially between iFlexOne Wallet users. Bank transfers typically take 1-3 business days, while international transfers may take 1-5 business days depending on the destination country and banking regulations.
You can cancel a transfer only if it hasn't been processed yet. Once a transfer is processed, it cannot be canceled. For transfers to bank accounts, you may have a short window (usually 30 minutes) to cancel before processing begins. Contact our support team immediately if you need to cancel a transfer.
We use bank-grade security measures to protect your information, including end-to-end encryption, secure servers, and regular security audits. We never share your personal information with third parties without your consent, except as required by law. Our systems are PCI-DSS compliant and undergo regular penetration testing.
If you suspect your account has been compromised, immediately change your password and enable two-factor authentication if you haven't already. Contact our 24/7 support team to report the issue, and we'll help secure your account and investigate any unauthorized activity.
Verification requests may be rejected for several reasons: blurry or incomplete ID documents, mismatched information between your application and ID, expired documents, or system detection of potential fraud. Check that all information matches exactly what's on your government-issued ID and that documents are clear and not expired.
Setting up your iFlex payment terminal is straightforward. Connect the device to power, download the iFlex Merchant app, create an account, and follow the on-screen instructions to pair your device. You'll need your merchant ID and may need to verify your business information.
First, try restarting the device. If the issue persists, check your internet connection and ensure the device is charged. If problems continue, contact our hardware support team for troubleshooting. We offer remote diagnostics and, if necessary, will send a replacement device with expedited shipping.
Our iFlex payment terminals are optimized for use with iFlexPay and iFlexRemit services, providing the best rates and features. While some models support multiple processors, we recommend using them exclusively with our ecosystem for optimal performance, security, and support.
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